I recently purchased (as of yesterday 8/25) my new 2016 E400 Mercedes Benz coupe.  I just wanted to thank you because from my entire experience of purchasing cars, not just Mercedes, I have never received such a detailed explanation of my new car's features.  I also appreciate the "non salesman" experience.  It was very professional but comfortable and "real".
Christine Y.

My husband and I have had four Mercedes' from Sam La (Internet Sales Manager, Mercedes-Benz of Oakland) in the past eight years.Sam is, bar none, the best Mercedes salesperson we have ever worked with -- Not only he could locate cars that others couldn't, he would also offer deals that others wouldn't.Sam is also very straightforward, attentive, and hardworking. He always goes extra miles to making sure all his customers are satisfied with their new Mercedes.We would wholeheartedly recommend Sam to everyone.
C. H.

I just bought a Certified Pre-owned C300 from Sales Consultant Hamed Esphari and my overall experience was fantastic. I originally went to the local Chevrolet Dealership and walked out in frustration. I had previously spoken to Hamed and found that he was very approachable and straight forward. i shared in earnest my budget and expectations and he far exceeded my expectations. I need to also mention Dearan in finance who ultimately inked a deal that lowered my interest rate. Similarly, i'm not an elitist, rather a blue collar guy and never did Hamed or Dearan make me feel like anything other than family. I can't wait to see Hamed in a few years to purchase my next model. Thank you gentlemen!

Andie Berthiaume and her store manager were the ultimate professionals - no pressure at all. The review is provided because of the knowledge of the product by Andie Berthiaume and her ability to explain all questions, concerns, etc. Honestly and completely.
I would recommend the Mercedes-Benz/Oakland to my friends, especially Andie. She is exceptional and really knows her inventory and has
product knowledge (inside and outside the cars). Andie had a way of making me feel comfortable in a situation where I usually feel very uncomfortable. Thank you. 
T. M.

The customer service was above par. I truly enjoyed the experience. It was easy, fast, the customer service was fabulous. The price was good and I appreciated the frankness of the negotiations. Andie and Chris were spectacular. Would only buy from them in the future. Truly great team in Oakland.
R. O. R.

  Andie was a pleasure to work with and made the transaction smooth.
L. S.

Purchasing my vehicle at MBO was the best car buying experience ever. My salesperson Andie along with the rest of the staff (management) provided me with exceptional customer service. They were all kind, warm and inviting which most car dealerships and (salespeople) lack. From beginning to end they exceeded my expectations. Completely satisfied
M. D.

Our dealer, Demetrius and Dearan were very patient and accommodating. We were treated very well and they took their time explaining the process truly pleased with our experience and Demetrius and Dearan were a pleasure.

Drew put us at ease and didn't pressure to sell. He was knowledgeable, easy going, and had great personality. I have referred and will continue to refer.
A. P.

Drew was very helpful showing us our options. As soon as we walked into the dealership he did not leave our side. He was truly amazing. Drew was so helpful and went above and beyond to help us.
G. J.

Very good customer service, treated like a king and queen.
V. L.

 Excellent, responsive personal service.
S. H.

Jessica Shi went above and beyond her service or her responsibilities' was very satisfied with her service. She still calls me to check on how everything is and how i like my Mercedes. I put a 10 out of 10 because I'm very happy with everything love my car and the customer service is great. The  Mercedes Benz of Oakland deserves the highest score. My experience was great.
R. S.

The sales person Kurt Daubeneck and his sales manager were wonderful and provided great advice and service to me. The sales person Kurt and his manager were very easy to work with. Great service. I could have bought a BMW x5 but the people at MB of Oakland offered great service and great price. So i decided to go with MB.
W. F.

It was very easy, I got exactly what I wanted and am very pleased with my experience. The salesperson, Kurt, handled everything and made the experience stress free and I believe he would do the same for anyone I would send to him.
S. K.

Michael Hicks, who worked with us, could not have been more helpful. He was patient, entertained all our questions and helped us decide.
C. O.

Michael Hicks was nothing short of outstanding! He is a true asset to Mercedes Benz of Oakland. Our contact and experience was expertly managed by Michael Hicks, and he did an outstanding job. Many thanks!
W. C.

The sales representative Michael Baxi and the finance manager Claudia Cook were exceptionally helpful in all steps of purchasing our new C250. Each followed up with emails and phone calls after the purchase which is greatly appreciated.
L. S.

Appreciated that Luke smith and Peter Cains made me feel completely at ease in every aspect of the purchase. I felt that their actions were above and beyond any expectations I had going into the process. They were very professional and friendly. This was my first leasing experience, they worked together to make sure i understood every aspect of the process and answered all my questions. I felt completely confident in their integrity and expertise.
I can not imagine having a better car buying experience anywhere. I have, and will continue to recommend Mercedes- Benz of Oakland to anyone I know who is considering a car purchase.

K. M.

I enjoyed working with the sales representative, Peter Cains. He has provided excellent customer service both during and the immediate followup my purchase of the vehicle.
W. A

 This was hands down the best experience I have had purchasing a vehicle.
H. S.

After shopping around for a luxury car, i decided to have it in Oakland. The people , from sale representative to the manager are all very accommodating and friendly. I did not feel intimidated on talking with them. They make you feel very at eased and important. It was very easy to talked with any one of them.
R. L.

Peter Cains was an excellent salesman. You guys are lucky to have him on your team.
P. J.

The staff negotiated honestly without any attitude and with humor and friendly banter.no games were played and I truly enjoyed the purchase experience. They responded so well I bought the car even though I wasn't necessarily planning to.
C.  S. 

They go above and beyond for their customers!
D. B.

Phil, our sales agent, was exceptionally friendly, facilitating, and knew just how to calibrate information. He gave us just enough information so that we were not overwhelmed, but were informed. Sometimes I dread going into dealers because the salesmen have an unpleasant edge.  Phil was a perfect gentleman, with just the amount of information we asked for. He gave us plenty of information and helped us think but never pushed. My husband and  I were delighted with his professional and warm attitude towards us. Not only will we come again and request Phil (though everyone we dealt with was friendly and helpful)
We will recommend Phil and Mercedes-Benz of Oakland to our family and friends.
E. W.

 Good salesman, nice, professional and detail-oriented.
Z. H.

Phil and the assisting members of the team were really professional and helpful in making this transaction go through. Of course their goal is to sell but they help us go around certain timely issues and get our new vehicle right away. I wanted to commend Phil's friendly service. The rest of the team is great as well...
Maybe, living across the street helps but I want to believe that people are treated equally and with the same quality, of which I am sure.
S. R.

Phil was a pleasure to deal with, made what is usually thought to be a difficult and tedious process of buying a car as easy and smooth as can be, and i would highly recommend him to anyone looking to buy a Mercedes.  Once again, Phil treated me like a friend rather than treating me like just any other customer as i would have experienced at another dealership.
Z. Z. 

The sales representative Sam La at Mercedes Benz of Oakland was exceptional. I fully intend to purchase my next Mercedes Benz from Sam La at Mercedes Benz of Oakland
I.   F.

Shortest amount of time ever in buying a car. Good communication both phone and email before purchase so everything was ready to go when I arrived.
Great people, great service.
S. E.

The whole process was quick and flawless...
R. K.

Great salesperson! Sam really goes over and beyond.
T. O.

Sam La said if I had any questions or needed any assistance to call him. I was having trouble pairing my garage door opener, called Sam and he came to my house to assist in the pairing process as well as delivering my trunk tray which had been ordered. He kept his word and I know if I ever have any questions he is there to answer them. Great job all around.
P. H.

Sam La did an excellent job in selling us our new MBZ. The was professional, knowledgeable, and easy to work with. I would highly recommend him to all my friends and family. I will definitely buy my next MBZ from him and Oakland MBZ.
C. S.

Best car purchasing experience I have ever had. I have already sent one of my friends to the dealership (to see Sam). Everyone in the showroom was just delightful to deal with. Very friendly and helpful. Don't change a thing!
R. O.

Sam La  provided exceptional customer service. He maintained communication in advance of our appointment and had coordinated all aspects of the purchase transaction prior to my arrival so everything was smooth and efficient. Sam La. This is the second vehicle i have purchased with Sam. He is thorough, cordial/friendly and provides excellent customer service.
W. G.

Sam is a great salesperson. He made sure that he took care of my car needs and financial as well. Outstanding service. Mercedes is the best car company I have worked with. Continue to provide the exceptional service that already provide. Sam made my purchase so easy and worry free. He took care of all thee little things that needed to be done without me having to lift a finger. Mercedes is a vehicle that I will own for the rest of my life.  Thank you for being you.
T. C.

Sam La is a true professional so he expedited smoothly and quickly the handling of my selection of the vehicle as well as the related documentation. As previously stated, Sam La defines everything MBZ represents... Quality, knowledgeable, professional, courteous and friendly interactions and attentive to my time and needs. In addition, his manager, Sarah Zaki, is wonderful, friendly, knowledgeable and above all is a terrific manager of people and their needs.
D. A.